Refund policy

At RootedBox, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

Returns are accepted within 7 days of receiving your order.
Items must be unused, in their original condition, and in the original packaging.
Customized or personalized gift boxes cannot be returned unless they arrive damaged or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are damaged, defective, or incorrect. If you need an exchange, please contact our customer support team.

Non-Returnable Items

The following items cannot be returned:

Customized or personalized products
Gift cards
Items damaged due to misuse or improper handling

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the product.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrectly shipped by RootedBox.
We recommend using a trackable shipping service for all returns.